IT ARCHITECT LLC customer relationship management system monitors the flow of requests, recording any changes in orders and transmitting them to managers.
CRM solution controls the entire order cycle: starting from the moment when the customer left the request, and ending with after-sales service. In this way, the Company minimizes the risk of error, automates routine processes, and ultimately exceeds customer expectations.
15+
More than 15 countries
24/7
Round the clock support
1 200
More than 1 200 users
A single up-to-date database of orders with indication of their status for all offices of the Company
Automated customer communication scenarios for call center manager
Customizable reports with the ability to filter, group, and drill down for TOPs
The platform significantly simplifies the interaction of call center, sales service, customer service and logistics service, helping to fulfill orders efficiently and on time.
Automatic quality control
A large database of pre-configured reports helps you to monitor easily the work of team and implementation of sales plan, without wasting time filling in tables.
Dynamic sales
script
Sales algorithm that runs based on customer responses
Comprehensive
analytics
Analysis of conversation quality, order processing time, and performance indicators
Automated
logistics
Ability to select and configure the algorithms of distribution of orders between delivery services
Lists for upsales and
cross-sales
Complete list of products based on their affiliation (main product, cross-selling product, etc.)
Quick order
search
Ability to find an order in a few seconds: by ID, phone number, customer name and address
Current
statistics
Detailed plan and fact of sales of team and individual manager in real time
With the help of API tools, the system can be integrated with IT ARCHITECT LLC software, as well as third-party software
Complete list of orders (approved, rejected, in process)
Access to the results of your conversations quality evaluation
Dynamic sales script
Revision of sales plan execution statistics
The system manages the call servers so that the agent with the best sales target is the first to receive new calls. In addition, it regularly sends several calls to novice operators.
Based on the repayment rate and cost of the service, the system automatically selects the optimal delivery service for each request.
CRM has built-in additional features for logisticians. You can set tasks for packers, send order information to the delivery service, monitor the status of shipment of orders, etc.
Increases the number of sales and helps to fulfill the plan
By controlling the entire path of the client and helping to choose the optimal communication scenario, the system increases the conversion rate and the number of sales in general
Increases learning and productivity of managers
By automating routine tasks and maintaining the best scripts, CRM increases study skills and productivity of sales managers and call center employees
Controls the timely delivery of goods
Due to the built-in functionality for logisticians, CRM instantly transmits a signal about the order and tracks the delivery of goods
We chose CRM for IT ARCHITECT LLC when there was a need to expand the geography and enter new markets. Thanks to the fact that the system is completely autonomous, clear and automated, we were able to quickly establish the work of remote offices and did not overdue a single order.
Bohdan Brovy
Chief Executive Officer
Answers to popular questions. If you do not find an answer to your question, you can ask it by writing to the support service
[email protected]
CRM systems are designed to control the full cycle of each transaction: starting from the formation of the application and ending with after-sales services.
The platform stores all information about orders, saves status changes in real time, monitors the work of managers and delivery services, and generates reports itself. Transactions are executed faster, the dependence on the manual factor is reduced, and routine tasks are automated.
Call center managers, quality managers, sales managers, internal logistics service managers, team leads, system administrators and top managers of the Company have access to the platform through two-factor authentication.
The system is a set of web applications combined with background task processing servers powered by infrastructure (DBMS, memory storage, message bus, etc.).
All user-facing parts of the system are performance-oriented. Each feature is intuitively understandable without special training.
All sites and public subsystems are resistant to DDoS attacks, unauthorized access, cryptographic blocking attacks, etc. Data is transmitted over secure channels (HTTPS, TLS).
The expected service life of the system is at least 10 years.
The system already has built-in tools for analyzing key performance indicators using customizable dashboards.
Platform sites and subsystems are available 24/7/365. We guarantee 99.95% uptime.
Answers to popular questions. If you do not find an answer to your question, you can ask it by writing to the support service
[email protected]