IT ARCHITECT LLC

Problem description

In order to meet the challenges of the market and to form an aggressive competitive position, company has reformed its business strategy in favor of digital transformation. With the help of IT ARCHITECT LLC solutions, the company sought to develop logistics and courier delivery. In fact, the built ecosystem helped not only to debug the delivery process of goods, but also to improve customer service, optimize marketing budgets and maintain the corporate atmosphere.

Client

Media holding company with a large division that sells products on the Internet and wants to develop its logistics and courier delivery.

Solution

CRM for order management. CPA to optimize marketing budgets. SCM for planning and controlling logistics processes.

Results

In the course of its work, IT ARCHITECT LLC used the company's internal assets to create a new, unique market offer.

1 500+ of new
clients in CRM system

Less than 1%
of overdue orders

Increase from 10% to 30% of promotional materials effectiveness

Reduce by 80% of manual factor dependence

Increase by 1,5 times in average check and LTV of client

Increase by 3 times of the company's net profit

The best part is that now we can control every process. We have a powerful competitive advantage that fully meets the challenges of the time. The main thing is that the ecosystem is dynamic and can be easily adjusted. All IT ARCHITECT LLC systems are integrated with each other and can be integrated via API network with any third-party software

Alex Derzhinsky

Chief Operating Officer

Goals

Our main task was to help to gain new competitive advantages and scale its own activities.

To create an intuitive digital ecosystem
To allow the users of systems to interact easily with each other
To use the functionality of the system to attract clients
To provide additional services for data storage and analysis
To combine the services of many external companies to quickly track order statuses
To set up a dynamic request management process to improve communication with customers
To open the possibility for new three-way integrations via API network
To set up aggregated reporting for top managers
To ensure 99.95% uptime
To ensure data protection through encryption systems

Solution

Cyclical ecosystem for the C. O. D model helped to take control of the entire transaction cycle and achieve maximum efficiency at each stage.

10+

More than 10 countries

24/7

Round the clock support

1 500

More than 1 500 users