How modern CRM improves the work of operators and managers

The sale of goods online requires daily and quality control of a huge number of parallel processes. Each transaction involves a whole team: a marketer, a call center manager, production and warehouse employees, and logistics representatives. Thanks to this team, the entire sales cycle occurs: attracting traffic, communication with the client, creation of goods and packaging, and delivery.

Failure at one stage can lead to difficulties at other stages and form a negative experience with the client. To eliminate this risk, companies are resorting to the automation of order management processes. A CRM system is special software which allows you to minimize the risk of errors and failures at different stages. It reduces dependence on the manual factor and helps to increase production volumes without the need to expand the staff.

"IT Architect" LLC has created proprietary CRM-system which combines productivity, ease of management and intuitive interface. This software can be used by specialists of various departments:

CRM-system from "IT Architect" LLC allows you to automate the process of managing the order at each stage, to minimize possible errors and failures, as well as track the result through reports.